You have 30 days (from delivery date) to return products bought from the Wiwikiwi website.

Items bought from our online store can not be returned in a retail or concept store.

All items have to be unused with labels intact.

Note that we do not offer free returns. Please use a shipping company of your choice to return your item(s). If you are sending your return from a country outside of the EU, please ensure that you fill out the customs declaration correctly and be aware that we will not pay for any customs clearance fees in order to receive the return. If the package can't be cleared by customs it will be returned to you. For sustainability reasons, we do not offer free shipping on returns.

Your return will be processed within 21 business days from the day your parcel was delivered back to us. You will then receive an email saying you can expect your refund within 1-3 bank days. Please note that you will not be reimbursed for the original shipping charges.

Any refund made by us will be processed back to the payment method used when placing your order.

If you would like to exchange your item for a different color or size, please place a new order and return the unwanted item.

We do not take responsibility for any items lost during the return shipping.