Shipping Policy
How about the shipping cost？
We offer free shipping worldwide.
How Does Shipping Work?
Most orders will be processed within 3 business days and The shipping time is about 4-15 days (except for remote areas in the United States). Custom orders take 3-15 days to produce.Once your order is shipped, you will receive a tracking number. Orders with Overnight & 2-Day Shipping must be placed before 12 PM PST to be shipped same day.
Logistics are handled by USPS, FedEx or DHL, including any customs duties, taxes or handling fees. Taxes vary according to each country's policy, and some areas require customers to do their own customs clearance (according to customs requirements, countries such as Taiwan, Brazil, and South Korea require tax numbers and real names). Remote areas (Hawaii, Turkey, Norway, island countries, etc.) Shipping time is about 5-35days.
Can I return my hair clips, scrunchies, hair ties, or other hair accessories?
Yes,If there is any quality problem with the product, we will provide free returns and exchanges within 30 days.
It is worth noting that if it is the customer's own fault, such as not liking it, not suitable, etc., the customer will have to bear the return fee.
What happens if my package is lost, stolen, or returned to sender?
WiwiKiwi is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. WiwiKiwi is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.
How do I contact Team WiwiKiwi?
you can contact us at support@wiwikiwi.com.
