You have 30 days (from delivery date) to return products bought from the Wiwikiwi website.

Items bought from our online store can not be returned in a retail or concept store.

All items have to be unused with labels intact.

Note that we do not offer free returns. Please use a shipping company of your choice to return your item(s). If you are sending your return from a country outside of the EU, please ensure that you fill out the customs declaration correctly and be aware that we will not pay for any customs clearance fees in order to receive the return. If the package can't be cleared by customs it will be returned to you. For sustainability reasons, we do not offer free shipping on returns.

Your return will be processed within 21 business days from the day your parcel was delivered back to us. You will then receive an email saying you can expect your refund within 1-3 bank days. Please note that you will not be reimbursed for the original shipping charges.

How about the shipping cost？
We offer free shipping worldwide.

How Does Shipping Work?
    Most orders will be processed within 3 business days and The shipping time is about 4-15 days (except for remote areas in the United States). Once your order is shipped, you will receive a tracking number. Orders with Overnight & 2-Day Shipping must be placed before 12 PM PST to be shipped same day.       

   Logistics are handled by USPS, FedEx or DHL, including any customs duties, taxes or handling fees. Taxes vary according to each country's policy, and some areas require customers to do their own customs clearance (according to customs requirements, countries such as Taiwan, Brazil, and South Korea require tax numbers and real names). Remote areas (Hawaii, Los Angeles, Turkey, Norway, island countries, etc.) Shipping time is about 5-45 days.

Can I return my hair clips, scrunchies, hair ties, or other hair accessories?
Yes,If there is any quality problem with the product, we will provide free returns and exchanges within 30 days.
It is worth noting that if it is the customer's own fault, such as not liking it, not suitable, etc., the customer will have to bear the return fee.

Please note: Taiwan, South Korea, Turkey, Norway and other countries must fill in the correct tax number. South Korea must write the Korean name and tax number corresponding to the tax number (these are customs requirements of each country, not mandatory requirements of WiwiKiwi)

All our products are packed in velvet bags and exquisite gift boxes by default. In order to protect the environment, each package contains only one exquisite gift box. If you want to give gifts to multiple friends, please add the gift box link to the shopping cart.

If the amount exceeds US$199, we will give you a free gift.

What types of payments do you accept?

You can choose to pay with the most common payment methods (American Express、Apple Pay、Google Pay、MasterCard、PayPal、Shop Pay、Visa) on all our websites.We also offer several local payment methods depending on your shipping country. You can see all the payment methods available for your specific country on the payment section of the checkout page.The total amount of your order will be withdrawn from your account when the order is completed and approved.

For credit cards,

Please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.

Pay With PayPal
When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

Pay With Credit/Debit Card
The available credit card options are listed above.
Please note that Wiwikiwi does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. Please wait until you see the "Thank you" page, otherwise, your order will possibly become the abandoned checkout. Thank you for your time!

Pay With Shopify Payments
Shopify Payments is the simplest way to accept payments online.Make online shopping safer and more convenient.

Pay With Apple Pay
Apple mobile phone can use Apple payment method.

Coupon Code
You can apply coupons to your order at checkout. Once you've entered your coupon code, click "apply" and the discount will automatically adjust your order total. Please note that if you do not click "apply" before continue checkout, your order total will not reflect the coupon.

Taxes and service charges

The currency you see on our site depends on the shipping country you have chosen in the country selector. The shipping country automatically sets the currency, and it is not possible to choose to pay in a different currency. Shipping charges are calculated and added at checkout.

Wiwikiwi is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

For all countries within the European Union, the VAT is included in the price and there are no customs or import charges.

Depending on the value, orders to countries outside the European Union may be subject to import VAT, customs duties and/or taxes, which are levied once your parcel reaches your country . We ship your parcel according to Incoterm Delivered Duty Unpaid (DDU) and we cannot predict what your individual charges may be.

For more information, please contact your local customs office.

If you refuse a high value package, the package will be returned to us. We will then charge you AUD 75 / 55 CHF / 50 GBP / 6,800 JPY / 65,000 KRW / NOK 500 / 50 USD in shipping/handling, return, and administrative fees, which will be deducted from your refund.